The operating system for the station.
Platform allocation, announcements, check-in and passenger information — run from one place, by the people actually running the station.
A station runs on a dozen systems that do not talk to each other: one drives the departure boards, another the public address, a spreadsheet holds platform allocation, and a radio covers everything else. When a service changes, somebody has to update all of them — correctly, and inside the next ninety seconds.
ARQ.OS puts platform management, announcements, check-in and passenger information behind a single interface designed for station staff rather than for integrators. Change the platform once and the boards, the announcements and the apps all follow.
What it does
Platform management
Allocate and reallocate platforms in real time, with every downstream display and announcement driven by that same change rather than a second manual edit.
Automated announcements
Consistent, correctly worded audio triggered from live service data — with manual override for the situations no rule set anticipates.
Check-in and boarding
Manage gate and boarding flows against the same service record the rest of the station is working from.
Passenger information displays
Concourse boards, platform displays and on-train screens driven from one source of truth instead of three.
GTFS and live feeds
Ingest scheduled and real-time data so the station reflects the state of the network, not a timetable that was accurate this morning.
Multi-channel delivery
The same information reaching displays, mobile apps, web portals and third-party systems through an open API.
- Rail operators
- Transit agencies
- Metro & light rail
- Stations & interchanges
Tell us what you're trying to solve.
Whether you need a signage platform built, an existing rollout untangled, or a second opinion before you commit — we're happy to talk it through.
Prefer email?
- Careers
- careers@black-rock-media.com